What's new
Changes to these pages since 2026-07-03, newest first. Each entry is the summary the page itself records, so this list is generated from the documentation rather than kept alongside it.
- Common signup problems and solutionsv1.2Human-verification section now says the check is usually automatic with an occasional confirmation step, and names blocked background checks as the usual cause of being stuck
- LuxID human verificationv1.1Described the bot check as it actually works: usually a background calculation with nothing to do, and an occasional confirmation step in riskier situations. Replaced the visual/audio-challenge guidance, which described a kind of CAPTCHA LuxID does not use
- LuxID human verificationv1.2Added what to do when the check goes out of date or fails: the box offers a button to start it again. Stated that a single box is the most a user is ever asked to do
- Your GDPR rightsv1.2Merged two duplicate Article 22 sections into one, and restored the DPO contact in the restriction and objection sections
- 2-Step Verification is not workingv1.2Added country of the phone number as a cause of SMS codes not arriving
- Change the phone number on your account and how it's usedv1.3Added a note that non-Luxembourgish mobile numbers are accepted, with the country-list and delivery caveats
- Change the phone number on your account and how it's usedv1.4Added guidance for a wrong number left Pending: remove it before adding the correct one, and pending does not block sign-in
- Common login problems with your LuxID Accountv1.1Added a stale saved or autofilled password section
- Common signup problems and solutionsv1.1Added country of the phone number as a cause of the SMS verification code not arriving
- Frequently asked questionsv1.3Added the 'I am not from Luxembourg, can I create a LuxID Account and use it from abroad?' Q&A
- Frequently asked questionsv1.4Added three Q&A: whether a LuxID Account is mandatory, managing a relative account, and creating an account without an email address
- Having more than one LuxID Accountv0.2Added an inherited shared or role account section covering the email-address key and the handover fix
- Link your digital ID to your LuxID Accountv1.2Added a renew-or-replace section: a renewed or reissued LuxTrust product is a new credential, link it before the old one expires, and what to do when it has already expired
- Receiving messages from LuxIDv1.3Added user-created mail rules to the not-arriving checks, and a section on the temporary send-suppression that follows repeated delivery failures
- Recognise legitimate LuxID messagesv1.2Added a never-reply-to-a-LuxID-message section (codes and passwords), and broadened the SMS sender note to carrier-level relabelling including Luxembourgish operators
- Using LuxID from outside Luxembourgv0.1Initial draft covering account creation from abroad, phone-number country limits, securing an account without a phone number, and partner-side country requirements
- Verify your accountv1.1Added a do-not-reply warning on the email verification code
- Can't sign in to your LuxID Accountv1.2Added a passkey-on-another-device option as the first thing to try in the 2-Step Verification trouble section, before contacting support
- Change the phone number on your account and how it's usedv1.2Added a 'Moving to a new phone' section covering the correct order: update the number before deactivating the old SIM, re-register the authenticator app and passkeys on the new device, and what to do if the old number is already lost
- Error messages and what to dov1.2Mention the Transaction ID alongside the Error ID for the 'Connection error with LuxID' dialog, consistent with the third-party connections page
- Frequently asked questionsv1.2Added a 'Building an app with LuxID?' developer off-ramp admonition near the top, mirroring the third-party-apps section landing
- Having more than one LuxID Accountv0.1Initial draft consolidating the multiple-accounts FAQ answers into a dedicated page
- What to do if you've lost your 2-Step Verification devicev1.2Added an early, prominent 'Do you have a passkey on another device?' tip before contacting support